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We currently accept Paypal only using a PayPal account or any Credit / Debit card.
All online payments are secured using the most up to date SSL protection and we have no access to your private Paypal or card information. Simply put, you can shop with absolute confidence.

Please Note: You can securely pay for your order with a Debit or Credit card.
There is no need to have a PayPal account.

Please Note: We offer a variety of different shipping methods, please select the service that you require from the menu at checkout.

Flat rate Courier delivery on all orders up to 25 Kilos available at just €4.50 within All of Ireland (Other shipping options available at checkout)
European customers please contact us for a shipping quote.

All postal orders received before 2pm Monday - Friday are dispatched the same day.
All orders received after 2pm Monday - Friday will be dispatched on the next working day.
Where possible, we will try to dispatch postal orders as late as 3pm, we can not however guarantee this.
Orders received on Saturday or Sunday will be dispatched on the next Monday
(With the exception of Bank Holidays)​

Courier orders received before 12pm are generally dispatched on the same day, Courier orders received after 12pm will be dispatched on the next working day. A signature is required for all Courier deliveries and Registered Post. Please provide an address where you can receive deliveries during working hours. Courier delivery is limited Monday to Friday, most Courier's do not work on weekends. To avoid any unnecessary delay, please try to provide your Post Code (Eircode) which can be found Here. If a package is returned to us, the customer will be charged for the costs of Re-Delivery.

Within Ireland, if your package has not arrived within 3 business days, please contact us immediately.

Please ensure that your shipping address is correct before ordering, especially if checking out with "Paypal Express" as the package may be sent to the address on file with Paypal.
If an order is returned to us due to an incorrect address, the customer will be liable for additional postage fees.

We reserve the right to change the delivery method if we feel another may be quicker or more secure.

Customers ordering from Northern Ireland, please select "Ireland" as your address, to avail of cheaper postage rates.

We offer Standard and Registered postage on all of our items.
We also offer delivery by courier within Ireland (Including Northern Ireland) for a flat rate of €4.50.
Courier deliveries to the UK and Europe will take between 3 - 7 working days to arrive.
Please note that UK and EU courier orders are collected from us the next working day.
It is essential that you provide a contact number for ALL courier deliveries. Failure to do so WILL delay your order.

Registered Post and Courier deliveries must be signed for, so please ensure somebody will be available at your chosen delivery address to sign for your order.

Courier orders received before 12pm are dispatched the same day.
Courier delivery within Ireland is generally Next Day, but please allow up to two working days.

Please note that a contact number is required for all courier deliveries.

If you feel you may not be home to receive your package, please consider having it sent to a work address or a neighbours address.

If a package is returned to us, the customer will be liable for the costs of re-delivery.
Deliveries by Registered Post can be tracked online. You will be emailed a tracking number once your order has been dispatched.

Delivery time to customers within Ireland is generally Next Working Day, but please allow up to 3 Working Days.
Delivery time to customers within the EU is generally between 3 - 7 working days, but please allow up to 14 Working Days.

Customs charges outside the EU

Taxes, custom charges and import duties may apply to deliveries to countries outside of the EU.
If they apply they will need to be paid before the parcel will be released for delivery.
Please note that you will need to meet any additional charges for customs clearance; we have no control over these charges and cannot predict what they may be, as customs policies vary from country to country.
Like all international retailers, we can take no responsibility for such taxes, or for any goods seized by import authorities due to local regulations.
Please contact your local Tax or Customs office for further details.

Postage and Packing

Our postage costs are based on weight and are calculated at checkout.
We charge only the actual postage costs charged to us by An Post.

Postal charges are calculated automatically when you add items to your basket.
Please note that these rates are estimated and the actual postal charges will be clearly displayed at order confirmation.

For all International orders above €40, we would strongly suggest that you select "International Registered Post" or "Delivery By Courier" otherwise your order may be rejected.
We can NOT be held responsible for lost or damaged items if "Standard Post" is selected at checkout, however we do keep receipts of all postage items.
Orders sent via "Standard Post" do NOT have Track & Trace numbers, are NOT insured and are sent at the buyers own risk.

In the case of undelivered packages, we would also require adequate time for a package to be returned to us, as all of our packages include a return address label in case of non delivery.

We also cannot be held responsible for late deliveries. Once your order has been updated to shipped status, please check your tracking information, orders within Ireland are normally delivered next working day. We will be happy to follow up with the couriers on your behalf if their is insufficient information on their website

Important: Large packages may not fit through a standard letter box, please bear this in mind when ordering and perhaps consider having larger packages delivered to a work address if you feel that you may not be home to receive them.

If your order has not arrived within 7 working days, please contact us immediately.
If have any queries about the shipping charges for your order please contact us and we will reply as soon as possible: usually within 1 - 2 hours during working days.


Our products should serve you well providing they are used correctly and suitably maintained.
We want you to enjoy our products and we welcome the opportunity to put things right at the first time of asking when things go wrong.
Each claim will be assessed on its own merits in a timely manner and you will be kept updated at each stage of the process.
Please note that the warranty period begins upon receipt of the goods, so we would advise that you check and inspect all products upon delivery.
It is the user’s responsibility to ensure they have significant knowledge of coil resistances, mains chargers, batteries and how to perform routine maintenance on any product purchased.
Improperly maintained or user neglect is not covered under warranty.

If any product you have ordered from us is "dead on arrival" please contact us within 24 hours of receipt using any of the available contact methods.
Electronic Mods and batteries are classed as consumables and come with a 30 day warranty as they are liable to misuse or poor maintenance by the purchaser. If a fault occurs within 30 days of receiving the item, you may return it to us for inspection. If we deem the fault is due to misuse, mishandling or neglect, we reserve the right to void the warranty. All returns are to be paid for by the purchaser, if after inspection the product is deemed to have a manufacturing default Vape Freaks will reimburse the buyer for the cost of return. We highly recommend tracked postage if returning an item, as we will not be held responsible for items lost in transit. After our own 30 day warranty, any claims must be referred directly to the manufacturer.

If you wish to return a faulty item, please first notify us via info@vapefreaks.com or through our Contact Page.

Please pack the product securely and send the item to Vape Freaks, 19 Lambay View, Rush, Co. Dublin, K56 EC86, Ireland. "Registered Post" is recommended as we can not be responsible for items that may be lost in transit.
If you are shipping to us from outside Ireland please state on the customs declaration label, 'Return Item. Goods of Irish Origin'.

We will examine the item and determine whether there is a valid fault. If the item is deemed to be faulty we will ship a replacement as soon as possible, offer a refund, or offer goods to the equivalent value. If the item is found to be without fault, you may be liable for any re-shipping fees.

"Dead on arrival" items will be replaced upon return and inspection (stock permitting)
A store credit may be offered if we are unable to send a replacement immediately.

Owing to the very nature of our products, each individual product has a varied expected lifespan.
Atomizer and Clearomizer lifespan (except low resistance versions) varies between 7 - 14 days, depending on usage and the type of liquid used.

Battery lifespan can vary widely depending on level of use and maintenance. We offer a 30 day warranty on all of our batteries.

We are only able to offer a "dead on arrival" warranty for Atomizers and Clearomizers where we have been notified within 24 hours of receipt.
User negligence, damage caused by user and/or inadequate maintenance are not covered under warranty.

Customers are entitled to return goods within 14 working days of receipt under the European Distance Selling Act, goods must be unused and in as new condition, including packaging.
Return postage must be paid for by the customer. We recommend obtaining proof of posting or returning the goods by "Registered Post"
Refunds will then be issued, less postage costs.

Due to health and safety precautions, we are unable to accept the return of E-Liquids. When ordering a flavour for the first time we recommend that you order a sample bottle before placing an order for a large quantity.

By ordering from www.vapefreaks.com, you agree with the applicability of the conditions for visiting and using the website. We point out that these conditions can change from time to time. Visitors to the website are advised to regularly check the conditions for changes.